Shipping policy
At By Lumine, we process every order as quickly as we can so you're not waiting any longer than necessary. We're committed to offering the best shipping options we can, wherever you are.
Where are our products dispatched from?
Orders to the United States normally ship from our US workshop.
Orders to Australia and all other countries ship from our workshop in Sydney, Australia.
Where Is My Tracking Number?
Your tracking number, along with a direct tracking link, will be emailed to you approximately 1-3 business days after purchase.
Shipping & Handling
Every piece is made to order. We allow 1-2 business days for personalisation, quality checks and packaging before your order is handed to our shipping partners. The delivery times below are counted from dispatch.
What Are Our Delivery Options?
During checkout, we'll provide an estimated delivery date. We'll also include that date in your order confirmation email.
Standard
Complimentary on all orders over A$100 or US$80
US: Arrives in 5 business days
AU: Arrives in 2-4 business days
All other countries: Arrives in 7-14 business days
Express
US: Arrives in 2 business days
AU: Arrives in 1-3 business days
All other countries: Arrives in 5-10 business days
FAQS
Does my order need to go through customs?
United States: In most cases, no. US orders normally ship from our US workshop, so there are no customs checks and no import duties, tariffs or extra fees on delivery.
Occasionally, a US order may be dispatched from our Sydney workshop instead, for example when a piece or personalisation isn't available in the US. If that happens, we prepay all US customs fees, duties and tariffs before it ships, so there is nothing for you to pay or do on delivery. Your tracking email will show where your order is coming from, and delivery may take a few business days longer than the times above.
Australia: No. Australian orders ship from Sydney.
All other countries: Yes. Your order is dispatched internationally from Australia and is cleared through customs on arrival. Any customs fees, duties or taxes are the buyer's responsibility. This is generally not a concern for most orders shipped to the United Kingdom, Canada and New Zealand. The delivery date provided at checkout accounts for standard clearance times.
How long would my custom order take to produce?
Your item is custom made, so please allow 1-2 business days for us to produce your order before it ships.
Additional Information
Orders are processed and delivered Monday-Friday, except for national holidays. Orders may take longer to process and deliver during holiday periods. Orders cannot be delivered to PO boxes, package-forwarding or re-shipper services.
Refunds include the total value of any returned items. Delivery fees are not refundable unless you receive an incorrect or damaged item. Some banks may charge a small transaction fee on orders billed internationally.
We are here to help! If you need assistance with your purchase for any reason, please email us with your questions about shipping times, order tracking or delivery.