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FAQs

Discover answers to common questions about our jewellery brand, covering essential topics like materials, care instructions, sizing, and our return and exchange policies.

Materials

Production

Design

Materials

Will my jewellery tarnish over time?

Will the gold on my jewellery rub off?

What is Gold Vermeil?

What is 925 Sterling Silver?

What is the difference between gold vermeil and gold plated?

Is my jewellery waterproof?

Can I shower/swim with my jewellery?

How to properly care for and maintain my jewellery?

Is there potential allergens in the jewellery?

Does your jewellery contain nickel?

Is there specific care instructions for different metal types?

Is there any special care instructions for my gemstone jewellery?

How can I verify the authenticity of your jewellery?

What is the weight of the metal used in the jewellery?

How do perfumes or cosmetics affect the jewellery?

Are there specific care tips for different seasons?

Production

Where is this product sourced?

Is this product sourced ethically?

Design

Can I customise my jewellery?

What types of clasps are used, and how do they work?

Can parts like chains or pendants be interchanged?

Sizing

Does this ring size fit me?

Does this necklace fit me?

Can rings or bracelets be resized?

Gifting

Does your jewellery come with special packaging suitable for gifting?

Styling

How to best layer different pieces of jewellery?

Can individual pieces be matched with sets?

Are there special collections for occasions like weddings or holidays?

Is there a specific collection for men?

Are charms compatible with bracelets from other brands?

Do you offer jewellery suitable for children?

Order

How are returns and exchanges handled?

What are the estimated delivery times and shipping options?

Will sold-out items be restocked?

Is there a service for replacing lost or damaged stones?

Do you offer jewellery appraisal services?

Do you ship internationally and what are the costs?

Membership

What benefits does the loyalty program offer?

Other

Is there a program for recycling old jewellery?

What to do if one earring from a pair is lost?